With the original receipt, products that comply with the Policy can be exchanged within 7 calendar days.
Please contact our customer service representative if you have any problems.
Customer service WhatsApp hotline：91873075
Operating Hours：09:00-18:00 Monday to Friday (Except on public holidays)
Customer service email：online.shop@leona.com.hk
Exchange services
With the original receipt, products that comply with the Policy can be exchanged within 7 calendar days.
Customers are responsible for return shipping cost.
Items not applicable to Exchanges:
· Discounted items
· Any intimate items, including innerwear
· Altered items
· Used items
· Washed items
· Items without receipt
· Items that are damaged or stained by customers
· Over 7 calendar days
If there is any dispute, Leona Trading Limited reserves the right of final decision.
Return flows
Contact our customer service representative → Confirm → Prepare your merchandise & receipt → Provide your personal information → Return
Refund
